Comments for The Website of Frank S. Pilone http://frank.pilone.name It's All About Me Fri, 25 Mar 2011 22:17:43 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on AT&T + T-Mobile = 1 of the worst tech news of 2011 by fsp http://frank.pilone.name/wtf/att-t-mobile-1-of-the-worst-tech-news-of-2011/#comment-36 fsp Fri, 25 Mar 2011 22:17:43 +0000 http://word.fsp.name/sip/att-t-mobile-1-of-the-worst-tech-news-of-2011/#comment-36 Jacob First question one might have is if you disapprove of T-Mobile, why be a 10 year customer? If I was as disgusted with the service, I would have left a long time ago, and I actually did so with the carrier I had before. In this case, it was AT&T wireless. As for the bill, that would have been a billing issue which I would have addressed immediately. And all of the major four carriers uses Assurian which handles the insurance, and in that respect, you can't blame T-Mobile with the insurance issue. Assurian is the only major insurance company that would handle the cell phones beyond the standard warranty. And I would admit, I had problems with Assurian, and of course - I had to go through T-Mobile to address it, but in the case of the insurance, it is like blaming your car manufacturer for someone slamming into your car. And I know when I had to use my insurance with T-Mobile, they verified my address, and told me what my charge was up front, so that would sound like the representative didn't do his job. As for having problems with an app store on an HD7, Windows Phone 7 is still in its infancy, and I would have given it a year. And if you contacted Microsoft, and they aren't giving a good enough answer, then there is probably a problem with the core OS. And since you were been a very long standing customer, I would have requested to speak with customer loyalty. I have been a T-Mobile customer for a lot less time than you have, and I just pay my bill on time, and was able to get someone in that area. As for any technical support with the carrier, or any company, if you are not satisfied with the results of the call, I would have asked to be with the supervisor. Now, have you read the post? Even with customer service aside, I had address other issues that AT&T acquiring T-Mobile would bring. I had sat down and looked at the other services, and no matter how I cut it, I would be paying more. Maybe that is personal experience, but I do not have any one else's experience. I know that at least from my knowledge, your experience sounds pretty unique. There is no such thing as a perfect company, and no one is going to be completely happy at all of the time. In some cases, it is the company's fault, but if you have been with the same company that you claim has been treating you wrongly for 10 years, than you are approving of their service with your money. Even if you didn't want to break a contract, you could have gone through 5 of them already. If you are still having problems, I would suggest that you talk with tech support, most likely via phone, and again if you are not satisfied, speak with a supervisor. If that doesn't work, then stop being their customer. You have that power, and there are other carriers (at least for now). Jacob
First question one might have is if you disapprove of T-Mobile, why be a 10 year customer? If I was as disgusted with the service, I would have left a long time ago, and I actually did so with the carrier I had before. In this case, it was AT&T wireless.

As for the bill, that would have been a billing issue which I would have addressed immediately. And all of the major four carriers uses Assurian which handles the insurance, and in that respect, you can’t blame T-Mobile with the insurance issue. Assurian is the only major insurance company that would handle the cell phones beyond the standard warranty. And I would admit, I had problems with Assurian, and of course – I had to go through T-Mobile to address it, but in the case of the insurance, it is like blaming your car manufacturer for someone slamming into your car. And I know when I had to use my insurance with T-Mobile, they verified my address, and told me what my charge was up front, so that would sound like the representative didn’t do his job.

As for having problems with an app store on an HD7, Windows Phone 7 is still in its infancy, and I would have given it a year. And if you contacted Microsoft, and they aren’t giving a good enough answer, then there is probably a problem with the core OS.

And since you were been a very long standing customer, I would have requested to speak with customer loyalty. I have been a T-Mobile customer for a lot less time than you have, and I just pay my bill on time, and was able to get someone in that area. As for any technical support with the carrier, or any company, if you are not satisfied with the results of the call, I would have asked to be with the supervisor.

Now, have you read the post? Even with customer service aside, I had address other issues that AT&T acquiring T-Mobile would bring. I had sat down and looked at the other services, and no matter how I cut it, I would be paying more. Maybe that is personal experience, but I do not have any one else’s experience.

I know that at least from my knowledge, your experience sounds pretty unique. There is no such thing as a perfect company, and no one is going to be completely happy at all of the time. In some cases, it is the company’s fault, but if you have been with the same company that you claim has been treating you wrongly for 10 years, than you are approving of their service with your money. Even if you didn’t want to break a contract, you could have gone through 5 of them already.

If you are still having problems, I would suggest that you talk with tech support, most likely via phone, and again if you are not satisfied, speak with a supervisor. If that doesn’t work, then stop being their customer. You have that power, and there are other carriers (at least for now).

]]> Comment on AT&T + T-Mobile = 1 of the worst tech news of 2011 by Jacob Alexander Webb http://frank.pilone.name/wtf/att-t-mobile-1-of-the-worst-tech-news-of-2011/#comment-35 Jacob Alexander Webb Fri, 25 Mar 2011 21:48:45 +0000 http://word.fsp.name/sip/att-t-mobile-1-of-the-worst-tech-news-of-2011/#comment-35 Hi my name is Jacob A Webb. I have been a T-mobile customer snice they were voice strem. I have had the, since 2001-2011. That's 10 years, im 29! I dont know any one my age that has had a service for that long. Or even a relationship for that long. Well Ive had so many issues. I had my phone stolen from me. I had insrance with them. I paid $119.00 for the HTC D2. They wanted me to pay $130, then pay $150 more for a bill i never got. Matter of fact I never got bill. My brand new phone was delivered to and friends house. Ive changed my address, since then. Today i have the HTC D7, i have porblems with it. It does not work. I cant download any apps. The windows people keep giving me another around. The guy at the t-mobile store at cumberland mall. Didnt know what to tell me. And he was tech support. REALLY????? What kind of customer care am i getting... IM payong for spomething im not getting. Hi my name is Jacob A Webb. I have been a T-mobile customer snice they were voice strem. I have had the, since 2001-2011. That’s 10 years, im 29! I dont know any one my age that has had a service for that long. Or even a relationship for that long.

Well Ive had so many issues. I had my phone stolen from me. I had insrance with them. I paid $119.00 for the HTC D2. They wanted me to pay $130, then pay $150 more for a bill i never got. Matter of fact I never got bill. My brand new phone was delivered to and friends house. Ive changed my address, since then.

Today i have the HTC D7, i have porblems with it. It does not work. I cant download any apps. The windows people keep giving me another around. The guy at the t-mobile store at cumberland mall. Didnt know what to tell me. And he was tech support. REALLY????? What kind of customer care am i getting… IM payong for spomething im not getting.

]]> Comment on Google Voice + SIP + Smart Phone = Finally by fsp http://frank.pilone.name/blog/google-voice-sip-smart-phone-finally/#comment-34 fsp Mon, 24 Jan 2011 02:56:34 +0000 http://word.fsp.name/?p=1669#comment-34 Yes, but most people also rely on a cellular phone. In the US, many people have a cell while using a home phone as a convenience. And while a $20 ATA does work, you would still need a phone. My suggestion offered for a phone + ATA in one. Also, most ATAs will support only one or two accounts. A good quality phone will be able to support more than one account which improves functionality. Therefore, if as with most people who have a cell phone, this post goes into detail of uniting everything together. Yes, but most people also rely on a cellular phone. In the US, many people have a cell while using a home phone as a convenience. And while a $20 ATA does work, you would still need a phone. My suggestion offered for a phone + ATA in one. Also, most ATAs will support only one or two accounts. A good quality phone will be able to support more than one account which improves functionality. Therefore, if as with most people who have a cell phone, this post goes into detail of uniting everything together.

]]> Comment on Google Voice + SIP + Smart Phone = Finally by theMezz http://frank.pilone.name/blog/google-voice-sip-smart-phone-finally/#comment-33 theMezz Mon, 24 Jan 2011 02:47:46 +0000 http://word.fsp.name/?p=1669#comment-33 My total start up cost was $21 for a ATA on ebay. That's it! Works great My total start up cost was $21 for a ATA on ebay. That’s it!
Works great

]]> Comment on Wimax – First Impressions by 2011-01-18 | Life of Frank S. Pilone http://frank.pilone.name/net/wimax-first-impressions/#comment-32 2011-01-18 | Life of Frank S. Pilone Wed, 19 Jan 2011 05:41:24 +0000 http://word.fsp.name/?p=1664#comment-32 [...] this deposit, and prepare to move to the new apartment. I also wrote my first impressions with the Wimax modem and service. In a few short words, I am not that impressed. However, considering it would allow me to set up [...] [...] this deposit, and prepare to move to the new apartment. I also wrote my first impressions with the Wimax modem and service. In a few short words, I am not that impressed. However, considering it would allow me to set up [...]

]]> Comment on River of Tuoni by Amberian Dawn on River of Tuoni by July 19 | Life of Frank S. Pilone http://frank.pilone.name/vid/river-of-tuoni-by-amberian-dawn-on-river-of-tuoni/#comment-29 July 19 | Life of Frank S. Pilone Mon, 03 Jan 2011 00:55:15 +0000 http://www.fsp.cc/1462/#comment-29 [...] today was definitely a quiet day. Other than adding a video on my other blog, I didn’t do much. However, tomorrow would be a different story. Tomorrow, I [...] [...] today was definitely a quiet day. Other than adding a video on my other blog, I didn’t do much. However, tomorrow would be a different story. Tomorrow, I [...]

]]> Comment on Just found my next ISP. It just has to serve Pittsburgh by August 20 | Life of Frank S. Pilone http://frank.pilone.name/pgh/just-found-my-next-isp-it-just-has-to-serve-pittsburgh/#comment-31 August 20 | Life of Frank S. Pilone Mon, 03 Jan 2011 00:54:05 +0000 http://www.fsp.cc/1481/#comment-31 [...] I did write about the hopes for Clear to come to Pittsburgh. I gave a realistic option (most likely the home only service), and a more unrealistic (home/mobile/VOIP). Simply put, there are cheaper VOIP without the need to buy an ATA. This post can be found at http://www.fsp.cc/1481/ [...] [...] I did write about the hopes for Clear to come to Pittsburgh. I gave a realistic option (most likely the home only service), and a more unrealistic (home/mobile/VOIP). Simply put, there are cheaper VOIP without the need to buy an ATA. This post can be found at http://www.fsp.cc/1481/ [...]

]]> Comment on Predictions for 2010 by Blog of Frank S. Pilone » Results of 2010 predictions http://frank.pilone.name/general/predictions-for-2010/#comment-25 Blog of Frank S. Pilone » Results of 2010 predictions Sat, 01 Jan 2011 12:52:31 +0000 http://www.fsp.cc/1058/#comment-25 [...] 2010 Predictions [...] [...] 2010 Predictions [...]

]]> Comment on September 21 by Blog of Frank S. Pilone » My ISP really sucks http://frank.pilone.name/daily/september-21/#comment-15 Blog of Frank S. Pilone » My ISP really sucks Thu, 09 Dec 2010 23:44:09 +0000 http://fsp.im/september-21/#comment-15 [...] and customer care went downhill. All of this on top of the problems I currently have (refer to http://fsp.im/september-21/ ), and this is just an exasperation I would rather not deal with. I will most likely change when I [...] [...] and customer care went downhill. All of this on top of the problems I currently have (refer to http://fsp.im/september-21/ ), and this is just an exasperation I would rather not deal with. I will most likely change when I [...]

]]> Comment on Just found my next ISP. It just has to serve Pittsburgh by Daily Blog of FSP » August 20 http://frank.pilone.name/pgh/just-found-my-next-isp-it-just-has-to-serve-pittsburgh/#comment-30 Daily Blog of FSP » August 20 Sat, 21 Aug 2010 11:48:55 +0000 http://www.fsp.cc/1481/#comment-30 [...] I did write about the hopes for Clear to come to Pittsburgh. I gave a realistic option (most likely the home only service), and a more unrealistic (home/mobile/VOIP). Simply put, there are cheaper VOIP without the need to buy an ATA. This post can be found at http://www.fsp.cc/1481/ [...] [...] I did write about the hopes for Clear to come to Pittsburgh. I gave a realistic option (most likely the home only service), and a more unrealistic (home/mobile/VOIP). Simply put, there are cheaper VOIP without the need to buy an ATA. This post can be found at http://www.fsp.cc/1481/ [...]

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