Tag Archives: Assurant Solutions

Week 36 – 2014

This week could have been better. Although one thing that happened was I finally received the check from Assurant. In that event, it took them 30 seconds to take my money, and 30 days to return it. Otherwise, everything else went in regards to paying bills, adding funds on my transit card, and getting the basic things that the first week of the month needs to be addressed with. I have been playing Clash of Clans, but hadn’t been very successful with attacks, but oh well – hopefully that area will improve. No real plans for the coming week are expected. Andrea and Chris are late with their phone bill (as normal).

Week 33 – 2014

This was a bit of a hectic week. I got the replacement Nexus 7 from T-Mobile which is doing Assurant’s job. Assurant also received their inferior tablet they sent me. I also did some grocery shopping, but for the most part – not much has been done. There have been some days where I was in a lot of pain, so therefore this week wasn’t nearly as productive as it should have been. I have been aiding my brother in a game he liked, but was frustrated that he lost his resources with the game. I have also been trying to work on the same game for myself, but this is another issue.

As for plans for next week, I will like to get a few groceries, but otherwise not much else is planned. I am still trying to get the money for Talisa, and with a few other issues going on – it has become harder. I will also be expecting to get money from my brother for his phone bill.

Week 32

This week was much any other week, although it ended terribly. As for the majority of the week, it has been much like most weeks. I paid bills, and got the things I needed. As for the end though, my tablet’s screen broke. This was due to a drop after my ankles gave way. I invoked my insurance with Assurance Solutions, and it was a complete rip-off. They were insisted on sending me the Samsung Galaxy Tab 3 7.0 with the claim that it was a comparable model. It was far from a comparable model, and the Tab is inferior in every way. I managed to work out a somewhat reasonable solution with T-Mobile in replacing my tablet, but this is likely a one time thing which means I can’t trust the insurance provider to do the right thing in the future.

This is in addition that I still have yet to get tests for Talisa. This is still $100, and the tablet breaking is a major set back. While I “could” wait, there is also the issue of paying for the tablet I can’t use, and paying for service tied to the tablet. There is also the rumors I read on the Internet where Assurance will not support a device that has been broken for more than 30 days. I am hoping to have another option on standby, but as always, I expect worst case scenario.

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Assurant’s Bait and Switch Scheme

On Thursday August 7, my Nexus 7’s screen cracked. This was due to my ankles giving way, and in turn – the Nexus 7 falling out of my hand and hitting the ground. Yes, I was pissed. Not only do I have to come up with money for Talisa’s test – but now I had to come up with money to pay the deductible. You see, I pay $10 for T-Mobile’s Jump program which includes Premium Device Protection with Assurant Solutions. Now, my brother and his girlfriend each had to use the insurance service because they are careless with expensive things – however in the 6+ years I had T-Mobile, and been using smart devices (first one being a Blackberry 8320 – pre Apple/Android days), I had never broke a device.

So, I find out how much the deductible is, and I pull funds out of 2 credit cards to fund $100 on my Google Wallet Card. I tried to file online, but it was not successful – so I called them. They had the claim, and it would seem as if the system had problems with the Google Wallet Card. The system did accepted it, and Assurant informed me that they will be sending me the Samsung Galaxy Tab 3 – 7.0 because it is a comparable model to the Nexus 7. I disputed with the representative and informed them that I had the Nexus 7, and that is the item I want. It is still available on the market, so it is not a legacy device. I bought the Nexus 7 because I get a reliable update path, and prefer the stock Android over the UI interfaces that other carriers give. I was told that I would have to speak with T-Mobile about it. And so the madness begins

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