This page has a few vulgar words, and this post will not be appropriate for children, nor anyone who are easily offended by such language. In which case, you will definitely want to avoid the last paragraph.
About 5 years ago, I had to get a loan to try to settle personal issues. I got a second one to address some debt I had that I was trying to consolidate and reduce. As time went on, it will become apparent that no matter what I will do, if I can’t address the student loan, any other financial issues will not matter if they are addressed (as far as a Credit Score goes). Nonetheless, I wanted to keep things right with One Main Financial.
During the whole period of the loan, I changed the bank, got a letter from the bank disclosing the R&T/Account number, and strived for the most smooth transition possible. Nothing wrong there. In addition, I had one month deferment while they were Citi Financial, and while I had to move to Troy Hill, I tried to get an extension on the loan for the security deposit and first month rent (which I had some of it already). They refused. I then tried to get a deferment of 3 months which they refused. Fine, despite me being a very good customer, and addressing any issue that may have appeared immediately by going there personally on a couple of buses, fine. I obviously learned they no longer wished my business after this loan was settled.
August 2012 rolls, on, and I got the statement, and just to make sure – I called and asked the branch office I dealt with when my last loan payment is. They told me because of the deferment I had when they were Citi Financial, my last loan payment has been pushed to October. Completely reasonable and understandable. I thanked them for their business, even though it would have seemed that past attempts to negotiate funds with them has proven to be an ultimate failure, I had not harsh feelings.
October rolls along, and my $117.36 loan payment left my bank on the second day of the month. Nothing special happened except that this was my last loan payment – so I was told. November comes, and now I am in predator mode to address the other interest bearing account. My Capital One Credit Card needs to be address. I also had an unexpected $100 worth of bills that came through, so I just put a major amount down, and will address more of it once the smoke clears, and Andie pays her phone bill.
As the smoke starts clearing, it I seen something horrific. I had another $117.36 automatic withdraw from my account from One Main Financial. 6:30AM, I am calling my branch, and leaving a message that they need to call me immediately. They did call about 8:45AM (shortly after the branch opened), and I was informed that I still owed less than $2.00 on my loan. Now, let’s keep thing simple. Less than $2.00 – so let’s say $2.00. They also took $117 out of my bank account. So in other words, they took 5850% more than what they should have. For those not good with percentages, that is 58½ time more than they would be allowed to address my $2.00 loan balance.
So, they decided to electronically take out my money from my bank account. How are they going to address this. You would think electronically, right. WRONG! They will be mailing me a check. When are they going to mail a check, well I had to call customer service for that, and they say about 10 business days. Now, from my experience of dealing with businesses in my almost 40 years of life, 10 business days means when we damn well feel like it.
So, now if someone at One Main Financial would have said, the last full payment is in October, but you would still owe $2.00, and we would take out the full amount, I would have been down there the next day and handed them $2.00 even though it would have cost me nearly $10 in bus fare, and the time. And let’s face it, if I had a bank account with $720 (about what I get per month), and I walked into my bank and removed $42,120 against the banks will, I will be thrown in federal prison for bank robbery. It’s that plain and simple.
If someone asks when the bus comes, and I know it comes at 1:00PM, and tell them 1:10PM, and they miss that bus because of my information, what does that make me. Even if they didn’t miss the bus. If I say something I know is not honest, and truthful – that is called a lie.
So, when I called One Main Financial branch that I been dealing with and they tell me that my last payment is October, when it doesn’t seem like it is, that is a Lie. When some takes $117 from someone when only $2 is owed, that is theft. Now, when I questioned customer service about this, they told me that their computer system just takes the amount out no matter what. It’s not their fault, it is the computer’s fault. I’m no computer science major, but I have yet to put the number 2 in a calculator and somehow have it come up as $117.
So, would I consider One Main Financial a Liar, and a Thief. ABSOLUTELY. Even if this is the only time it has happened, If I robbed the bank of 5850% more than what was in my bank account, I will be a thief. No questions asked, and anyone that says different, well your parents obviously didn’t raise you properly. If I do not tell the truth, that makes me a liar. Anyone that says different obviously wasn’t raised properly by their parents. So if anyone will see this and assume that One Main Financial was in the right obviously wasn’t raised properly by their parents.
And for those that are saying I am just pissed off, you’re damn right I am, and so would you if someone lied to you which caused them the ability to steal 58 times more than is owed. Here’s the thing though. If they said, you’re right Mr. Pilone, our system is 20 years old and doesn’t know how to withdraw less than a full payment out. You should see your money returned to your account within a few business days, I would have been accepting of that. I would still have been appalled, but at least a reasonable measure of atonement would have been made. Instead, I got it sucks to be you, and we’ll mail a check the latest we must by law. Fuck You, and deal with it. Needless to say, I am paraphrasing that last part, but it pretty much is what they said without all of the readout of a handbook bullshit quote.